Can I Keep Cox Email If I Dont Have Cox Service Anymore

Whether it'southward for cost, performance, or any other problems, the time has come up for you lot to break abroad from Cox High Speed Internet.

Equally with any respectable company, they don't want to lose you, and they will exercise everything in their power to go along you on board. If they do lose your business, there may exist all kinds of counterfoil fees to pay.

Permit's have a expect at how to cancel Cox internet service in the most effective way possible, and won't cost you lot an arm and a leg.

Why Cancel Cox?

Though Cox Communications has been a leading internet service provider (ISP) for years, the company, like any provider, isn't without its faults. There are many reasons that may lead you lot to cutting ties with Cox. Here are a few.

Price Hikes:Similar many providers, you ever need to exist aware of Cox raising their rates, especially when they have little to no competition in the area. Many customers reported that at the same time every year, Cox would tack an extra iii to five dollars onto their monthly billing statement. This may not seem like a lot of money at first, but over time, this can mean hefty increases to your monthly bill. Others expressed frustration that their Cox Communications bill increased from $55 to over $eighty in just a few years. If you encounter this, information technology's of import to arm yourself with the latest information on Cox deals and encounter if you can negotiate with Cox for a lower internet toll.
Internet Speeds: While most of Cox customers are satisfied with the performance of their net service, some have reported receiving far less than the advertised speeds they were promised.
Others claim to experience frequent cyberspace outages. Conditions and maintenance are often the cause.

Hither are a few other reasons why you may be because canceling your Cox Communications service:

To relieve money past switching to a more than affordable Internet service provider
To avert hidden fees
To discover improve customer service
Better performance and cyberspace speeds

Constructive Steps to Cancel Your Internet Service

If you've ever called Cox Communications earlier, you are no doubt familiar with the long series of questions that are presented to you lot via an automatic voice system. Prior to speaking with an actual human representative, you will exist asked to input account and billing data.

In one case y'all finally get through to someone in the customer care department, they volition more than likely have an additional barrage of questions to enquire you lot.

Cox is going to put up a hard fight! Here are a few steps you tin can accept to make the cancellation procedure a lilliputian easier:

Step i: Requite Them A Call

Since Cox doesn't facilitate online cancellations, doing so over the phone is your best bet. The first step is to telephone call and make your way through the automatic menu to accomplish a customer intendance specialist in the retentiveness department.

This is the number for cancellations: (866) 961-0027

The retention department is their "last resort" in their efforts to go along you on board with them. They have been trained to negotiate and are skilled in making offers sound appealing. Make sure you option upwards the phone with the mindset that nothing can persuade yous from canceling.

Step two: Take a Solid Excuse Prepared

Having a good alibi ready is vital to a successful service termination. One of the first questions you lot will become from the retentiveness team is: "What is your reason for wanting to abolish with us?" If you come dorsum with a weak alibi, they will walk all over yous with "workarounds."

For example, if you answer their question by but saying: "I'm moving," they will immediately ask "where to," and brainstorm to check if their services are available in that area and keep their sales pitch to keep you on lath.

To avoid this bad-mannered situation, y'all demand a detailed alibi that volition be difficult for them to navigate their way around.

Here is a list of reliable excuses that can aid you speed up and simplify your cancellation feel:

I am moving back in with my parents/friend/ meaning other, and they already have some other Isp.
I just started a new job, and my employer is paying for all of my services.
I simply had a new [other Isp] modem installed at my firm; I need to cancel Cox.
I'one thousand moving out of the state for piece of work.

These are just a few examples. The goal is to make it clear that at that place is no use in trying to go you to stay on with them. Excuses such as these ones are effective in cutting the length of your conversation down by reducing the amount of needless questions and offers from the retentiveness representative.

Step three: Be Firm With Them

Of course, you want to exist polite and friendly too. Cox representatives are people too. However, canceling your Cox high speed internet service requires you lot to be assertive and business firm.

Proceed in mind that you lot could have the greatest alibi in the world, and the customer care representative may nevertheless exist obligated by Cox Communications policies to insist you keep their services. They volition probably offer you discounts, special promotions, and incentives in an endeavor to sway your decision besides.

In this case, be very clear, and in a kind manner inform them that you simply are unable to stay with them and that y'all need to abolish your Cox cyberspace service.

Step four: Get All the Cancellation Details

At the conclusion of your cancellation call, it is important that you confirm all the details of your service termination. In that location'southward nothing worse than sitting at that place on the phone for 45 minutes just to find out that your account is nonetheless active, and that you lot have to call again to repeat the whole procedure.

Brand certain to ask the representative in the memory department to verify that your internet service has been completely canceled. It is too wise to ask if there is any equipment that needs to exist returned.

cox-installation-vehicle — Programme to spend the better office of the afternoon at dwelling for installation, if you're setting up multiple TVs. *Image via Mike Mozart/Flickr*

How To Avoid Surprise Fees

This is where things first to get a little tricky. If you've been paying a ridiculous amount for your internet service, the last affair you lot desire to practice is accept to pay more than money but to abolish. The truth is that Cox Communications not just wants to charge you early termination fees, but they will also endeavour to hit you lot with charges associated with uninstalling and removal of equipment.

Is at that place a way around these fees?

There are a few ways to reduce your final Cox bill by avoiding fees, but there'due south one thing you must do starting time.

Plan Ahead.

If at all possible, it is best to cancel your internet service at the terminate of your service understanding.

Cox net service agreements typically last 12 months. These agreements allow yous to cancel your service at the end of the 12 month flow, or inside 30 days of the get-go of the cycle. Whatsoever cancellations outside of this time frame could cost you lot up to a $120 early termination fee.

These fees tin can potentially double if your net is function of a cable Television set and phone bundle.

This is where the planning comes in; practise the math, will you be improve off paying the early terminations fees, or could yous hold out for a few months and avoid them birthday?

Unreturned Equipment Fees

All cyberspace service terminations with Cox Communications require equipment such as modems and routers are to be returned. Failure to practise so will result in a hefty charge.

It is also of import to note that to avoid unreturned equipment charges, all Cox Communications equipment must be returned within x calendar days.

Cox may try to become yous to agree to a "technician pickup," which is merely a sneaky way to charge you an extra $twenty past unplugging your equipment and taking it with them.

You have a few options to avoid paying these actress fees:

Render to Retail Store
If you don't mind driving to the nearest Cox retail shop, you tin simply drib off the equipment there.
Return by Mail
You tin contact Cox online or over the telephone to request a pre-paid box. This allows you to return the equipment without having to leave your house.
UPS Drib Off
For customers that may take moved to an area not serviced by Cox, they do offer a "return anywhere" choice. This offers yous the option to render Cox equipment to any UPS store located inside the U.s.a..

After you take returned all of the equipment, it is still best to contact them ane last fourth dimension to verify that your account is paid in full.

What if Cox Communications is the only Internet service provider option in my expanse?

If you live in an surface area that is merely serviced past Cox, it could exist quite difficult to completely cutting ties with them. Fifty-fifty so, there are steps you can take to save some money.

"Cutting the Cord" with Cablevision. If you lot are signed upwards for a Cox bundle that includes cable television, yous might consider downgrading to a simpler plan. This is a surefire way to salvage some of your difficult-earned cash. Streaming services such every bit Netflix, YouTube Boob tube, Hulu, And Amazon Prime Video are great alternatives to cablevision and come up in at a fraction of the price.
Negotiate. Typically if y'all wanted to negotiate a lower charge per unit, you could pull out the "I'1000 going to leave Cox for a more than affordable Isp if you don't lower my rates" card. However, since they are the just option in your expanse, this complicates things a bit. Your best bet is to firmly limited your frustration with the rising monthly rates.
Insist that you deserve a lower rate. They will virtually always come down. It may take a lot of lament, but with some patience, yous'll exist able to negotiate with Cox to work out a rate that you tin live with.
Abolish and Restart Under Another Person's Name. If all else fails, there is another method that many Cox Communications customers have used to obtain the lower prices they desire. Abolish your service, and set up a new account nether a friend, spouse, parent, or siblings proper name, allowing you admission to new customer pricing. Be warned: this is risky and can lead to termination of your unabridged service, leaving you high and dry if Cox is the only Isp in your expanse.

Conclusion: Successfully Ending Your Human relationship with Cox

Ditching your Isp can exist a frustrating feel. Whether you desire to completely get rid of all your Cox services or just negotiate a lower monthly rate, post-obit these tips and tricks should make the overall experience a lot less painful.